Holiday BOLT Support

Enjoy Your Break and Be Thankful... for 24/7 BOLT Support

Whether you are traveling or staying local during our break, we want you to know we have you covered if you need BOLT Support.


If you experience any issues in BOLT over the holiday, we have 24/7 holiday and weekend support available for you.

Contact us at (570)389-2888, or call our holiday support line direct at 1-866-921-0473. You can also submit an issue via email on the BOLT My Home page in the BOLT Support widget on the right side of the page!


Working in Online Rooms and experiencing any technical difficulty? We also have 24/7 Blackboard Collaborate support available at 1-877-382-2293.


Please remember we have extensive help documentation on BOLT and its integrated tools in the BOLT Help Course in BOLT. You can find this resource in BOLT by clicking on Faculty Resources and selecting BOLT Help Course. Don't have access to the BOLT Help Course? Please let us know at bolthelp@bloomu.edu so we can add you to the course when we return on Monday.


Students asking you questions about BOLT? Send them to us and give them our Student Support page link: https://www.bloomu.edu/imdc-bolt-student


We hope you have a relaxing and fulfilling holiday, wherever you may be.


Thank you,
BOLT Support Staff and Supervisors

UPDATE: BOLT Performance Issue Resolved and Being Monitored by Vendor

BOLT should be working as usual now. We received the following from our vendor this afternoon:

Valued D2L Clients,

 

Incident: The D2L Network Operations Center (NOC) advises that an infrastructure event may be impacting your site performance (Prod and/or Test sites).

 

End User Impact: Users may be experiencing intermittent errors and/or performance issues while navigating the site.

 

Status: 

 

12:18 PM EST – [Monitoring] - Our Infrastructure Teams have confirmed your sites are now fully operational. All alerts have cleared and we are continuing to monitor closely, but if you experience any issue, please contact the D2L Service Desk immediately.

 

11:12 AM EST – [Update] - Our Infrastructure Teams have identified the trigger of the performance issue, some Orgs should start seeing improvement, and we are continuing to work diligently to restore full availability.

 

10:12 AM EST - Our Infrastructure Teams are fully engaged and are working diligently to rectify the issue.

 

We sincerely apologize for the impact this disruption may cause your organization. We will follow up with further updates as they become available.

 

 

 

D2L Customer Service & Support

D2L Corporation

BOLT Experiencing Performance Issue

BOLT and its D2L counterparts at other PASSHE universities are currently experiencing performance issues. During this time, students and faculty may experience slowness and an intermittent response time from the MyCourses widget. You can still access your courses by using Select a course… at the top of the BOLT homepage.

D2L is actively working to resolve this issue. Please email bolthelp@bloomu.edu if you have any questions.

Thank you for your patience. We will continue to provide updates.

Join Us for BOLT Workshops

Join our sessions to prep for ending the Fall and stepping into the Winter and Spring semesters. We are offering face to face AND online sessions!

Do you want to know more about Quiz Security and tools like Respondus LockDown Browser & Monitor? Would you like more information on the online proctoring tool Examity? We are offering a session on making your online quizzes secure on Monday, November 28, 2016 (online session Tuesday, November 29, 2016).

When students tell you they tried to take a quiz the day before your deadline, do you wonder if they really did? Would you like to find out how you can use BOLT to verify what they are telling you? If you would like to find out more about Tracking Student Progress in BOLT, join us on Wednesday, November 30, 2016 (online session December 1, 2016).

If you JUST HAVE QUESTIONS, join us for a session to ask them and get answers. Do you use TurningPoint Cloud and are worried about syncing grades or other Turning topics? Do you want to know more about how to release final grades in BOLT? Are there other end of semester or semester start questions you have? Join us for I Just Have Questions - TurningPoint Cloud, Export Grades, End of Semester, oh my! on Friday, December 2, 2016 for an all-inclusive session to get answers!

Registration is required for these sessions. Please register at https://goo.gl/forms/Z5TUSAaaTa0hkMNt2

Reminder: Pearson MyLabs Request Deadlines

If you use Pearson MyLabs products in your course and you want to use the BOLT integration in Winter or Spring, you will need to request the integration be added to your course(s).

The Pearson MyLabs integration makes syncing your Pearson grades to BOLT easy!

The deadline for requests for 2016 Winter is December 7, 2016.

The deadline for requests for 2017 Spring is January 11, 2017.

Please request the integration at https://goo.gl/forms/JnEHasRA6EdLjmDI3

New in BOLT: Include Group & Section in Gradebook Export

You can now include group and section membership for each student in gradebook exports.

When exporting grades from the gradebook, under User Details there is a new option to include group and section membership information for each user. This allows for more detailed analysis of grades outside of BOLT.

To include group or section membership in grade exports,

1. Click Coursework.

2. Select Grades.

3. Click Enter Grades.

4. Click the Export button.

5. Select the data you want to export- select section or group membership under the User Details header if you want to include this information in your export.

New Section and Group Membership options

6. Select the grade items you want to export.

7. Click either Export to CSV or Export to Excel to export the gradebook.

Whenever you make changes to Grades, it is a good idea to export your gradebook before you make any changes. This way if something goes awry, you can revert back to your gradebook prior to the changes you made!

BOLT will be unavailable Sunday, November 13 between 1am and 7am EST

Every month, BOLT undergoes a maintenance window. This month’s maintenance window is on Sunday, November 13, 2016 from 1:00am to 7:00am ET. BOLT will be unavailable during this time. Please plan accordingly. 

Maintenance Window FAQ

Q: Where are the maintenance dates announced?

A: Maintenance dates are announced here on our BOLT Students blog, our BOLT Blog for faculty, and in the News items on your My Home page in BOLT.

Q: What will happen if I try to log in during a maintenance period?

A: A page will load that says Desire2Learn is unavailable due to scheduled maintenance.

Q: Why am I still seeing a page that tells me D2L is unavailable after the maintenance window?

A: If you tried to login to BOLT during the maintenance window, your browser may be loading the scheduled maintenance page from its cache memory. If you encounter this page outside of the maintenance window, please clear your browser cache before trying to login to BOLT again.

• Clear your browser cache in Internet Explorer
• Clear your browser cache in Firefox
• Clear your browser cache in Chrome
• Clear your browser cache in Safari

Q: This is a bad time for BOLT to be unavailable. Can maintenance be rescheduled?

A: We understand frustration when BOLT downtime occurs during busy times of the academic year. Unfortunately, we cannot reschedule the maintenance windows. The IMDC has no control over the regularly scheduled maintenance windows. They are scheduled by our vendor and are necessary to keep BOLT working optimally.