BOLT Support: You Spoke, We Listened

We’ve heard you miss our local, on-campus BOLT Support and have decided to make it easier for you to get in touch with us directly for assistance.

Beginning August 17, instructors can call the IMDC direct at (570)389-2065!

Beginning August 17th, instructors can call us direct at (570)389-2065.

You can also email us at imdc@bloomu.edu.


As always, instructors can stop by the Instructional Media and Design Center in Andruss Library 206. We are here through the summer session Monday through Friday 8am to 4pm, and during the regular semester Monday through Friday 8am to 4:30pm.


Our 24/7 technical support is still available through the Support Portal widget in BOLT, and by calling 1-866-921-0473. You can and your students should continue to use those resources for technical assistance in BOLT.

Changes at BOLT Support Now Live!

As of March 13, 2017 we have transitioned to premium support services for instructors.

What are the Benefits?

	24/7/365 Support You have 24/7/365 access to direct technical support from our vendor. Live chat, email, and phone support are all available for assistance in real time.
	Live Support in Real Time There is a live chat feature in BOLT. Just click on the LiveChat icon in the Support Portal widget to chat live with a support technician in real time.
	DIY Support with Knowledge Base If you like to DIY your technical issues, you are able to browse and search a curated, custom knowledge base with step-by-step instructions on the how-to's of BOLT.

What Changed?

You can call 1-866-921-0473 for support 24/7/365.





You can use the Support Portal widget in BOLT to access the live chat feature, email support, and knowledge base.

What About Hands on Help?

Hands on assistance is still available to instructors in Andruss Library 206.


If you want hands on help with your BOLT courses, Clickers, or other instructional technology, please stop by to see us in AL 206 Monday through Friday, 8am to 5pm during the Spring semester, and 8am to 4pm during breaks and summer sessions! If you want to make an appointment, call us at (570)389-2888 and follow the menu prompts.

Changes Coming to BOLT Support

Our new contract for Desire2Learn includes premium support services for instructors and students. Staring the week of Spring Break, BOLT Support will transition to new support processes for you.

• 24/7/365 Technical support for BOLT from our vendor for instructors and students.
• New support widget with a Live Chat feature for live chat with a support technician.
• Custom knowledge base with instructions on how to do things in BOLT.

Read on for more details.

Holiday BOLT Support

Enjoy Your Break and Be Thankful... for 24/7 BOLT Support

Whether you are traveling or staying local during our break, we want you to know we have you covered if you need BOLT Support.


If you experience any issues in BOLT over the holiday, we have 24/7 holiday and weekend support available for you.

Contact us at (570)389-2888, or call our holiday support line direct at 1-866-921-0473. You can also submit an issue via email on the BOLT My Home page in the BOLT Support widget on the right side of the page!


Working in Online Rooms and experiencing any technical difficulty? We also have 24/7 Blackboard Collaborate support available at 1-877-382-2293.


Please remember we have extensive help documentation on BOLT and its integrated tools in the BOLT Help Course in BOLT. You can find this resource in BOLT by clicking on Faculty Resources and selecting BOLT Help Course. Don't have access to the BOLT Help Course? Please let us know at bolthelp@bloomu.edu so we can add you to the course when we return on Monday.


Students asking you questions about BOLT? Send them to us and give them our Student Support page link: https://www.bloomu.edu/imdc-bolt-student


We hope you have a relaxing and fulfilling holiday, wherever you may be.


Thank you,
BOLT Support Staff and Supervisors